ServiceNow Project Manager – ITSM, Agile vacancy for our Zurich based client in the Banking sector.

Your tasks:

• Lead the end-to-end delivery of ServiceNow-related IT projects from feasibility through to execution, ensuring scope, timeline and budget are managed effectively.
• Translate project objectives into clear work packages and oversee project planning, resource allocation, cost tracking and progress monitoring.
• Coordinate with the ServiceNow Platform team on release planning, upgrade activities and platform dependencies.
• Ensure deliverables meet internal governance, delivery standards, quality requirements and compliance expectations.
• Manage stakeholders, support senior-level reporting and facilitate decision-making across business and technical teams.
• Identify, assess and manage project risks, issues and cross-project dependencies, including programme-level coordination where required.

Your experience/knowledge:

• 10+ years of proven project or programme management experience, ideally within financial services or large-scale enterprise IT environments.
• Strong knowledge of ServiceNow, including ITSM and CMDB; exposure to CSDM and additional ServiceNow modules is an advantage.
• Solid understanding of ITSM processes and ITIL best practices.
• Experience with Waterfall, Agile and Hybrid delivery methodologies, together with project management and collaboration tools such as Jira, Confluence and MS Office.
• Higher education in Computer Science, Business Informatics or a related field, or equivalent professional experience; PMP, PRINCE2, MSP or IPMA certification is an advantage.
• Language skills: English, German

Your soft skills:

• Strong leadership and team motivation skills.
• Excellent communication and stakeholder management abilities.
• Structured, analytical and solution-oriented mindset with a high sense of ownership.

Location: Zurich, Switzerland
Work setting: Hybrid
Sector: Banking
Start: ASAP
Duration: 9+ months
Workload: 100%
Ref.Nr.: BH 24532

Take the next step and send us your resume along with a daytime phone number where we can reach you.

Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens, and current work-permit holders for Switzerland.

We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application.

As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.

This job advertisement was prepared with the assistance of AI technology and has undergone human review and approval.