Second Level IT Support – Avaloq – Banking vacancy for our Luxemburg based client in the Banking sector.

Your tasks:

• Serve as the technical escalation point for 1st line support regarding Avaloq-related incidents and service disruptions
• Conduct technical investigations into system failures, interface timeouts, queue build-ups, or reconciliation mismatches using logs, database traces, and monitoring tools such as Splunk and Dynatrace
• Resolve or coordinate fixes for application issues in collaboration with vendors
• Perform routine health checks on Avaloq components and maintain runbooks, SOPs, and recovery guides
• Propose and contribute to long-term automation and improvement solutions to reduce ticket volumes and enhance system resilience
• Ensure compliance with internal policies, regulatory standards, and audit requirements; log activities in ServiceNow and assist in generating operational KPIs and availability reports

Your experience/knowledge:

• Bachelor’s degree in Computer Science, Information Technology, or equivalent qualification
• 3–5 years of proven experience in second line IT support, ideally within private banking or wealth management
• Technical knowledge of messaging systems such as IBM MQ or Solace is an advantage
• Familiarity with ITIL processes – Incident, Problem, Change, and Event Management
• Language skills: English fluent

Your soft skills:

• Strong analytical mindset with a structured, problem-solving approach
• Calm and decisive under pressure, especially during critical incidents
• Ownership-driven with high reliability and precision, flexible for on-call duties and emergency interventions

Location: Luxemburg, Luxembourg
Work setting: Hybrid
Sector: Banking
Start: ASAP
Duration: 12 months
Workload: 100%
Ref.Nr.: BH 24217

Take the next step and send us your resume along with a daytime phone number where we can reach you.

Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens, and current work-permit holders for Switzerland.

We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application.

As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.

This job advertisement was prepared with the assistance of AI technology and has undergone human review and approval.