Customer Operations Manager – Pharma, PricePro  – this is a long term contract opportunity for our Basel based client in the Pharma sector.

Your tasks:

• Advanced knowledge of relevant software (PricePro, TPES, SAP (SD, FI) and MS Office) and ability to quickly familiarize with new programs or systems (as needed)
• Clear understanding of implications of working in a multi-functional / matrix environment (e.g., Global Pricing & Market Access, Supply Chain, Finance, Legal, QA & Regulatory, Credit Management, Funds Flows, Compliance)
• Coordination and supervision of different tasks simultaneously and ability to set priorities in accordance with objectives and business requirements
• Independent and analytical thinking (one part of role is standardized: different tasks where procedures are known and clear; the other part of the role is tailored: issues need to be analyzed and interpreted and a high degree of associative thinking / cross-functional networking is necessary)
• Recognized for setting high standards on Ethics, Integrity, and Collaboration
• Communicate effectively and on time with different functions, and organizational levels
• Large degree of independence and decision-making authority in handling any country request
• Provides own and other departments with services and know-how at the right time and in an appropriate quality and manner
• Develop new or improve existing processes, increasing quality, compliance, efficiency
• Continuous collaboration with international and cross-functional matrix teams

Your experience/knowledge:

• Ideally, experience in Export business in the pharmaceutical industry; specifically, detailed know-how of commercial business in small and mid-size emerging markets.
• Ability to handle urgent and complex (multi-functional) assignments and manage conflict of priorities.
• Independent and analytical thinking (one part of role is standardized: different tasks where procedures are known and clear; the other part of the role is tailored: issues need to be analyzed and interpreted, and a high degree of associative thinking / cross-functional networking is necessary)
• Fluent in English (spoken and written); knowledge of other languages (e.g., French) advantageous.
• IT literacy on SAP (mainly SD, FI) and MS Office and NVS pricing applications and ability to quickly familiarize with new programs or systems (as needed)

Location: Basel, Switzerland
Work setting: On-site
Sector: Pharma
Start: ASAP
Duration: 18+ months
Workload: 100%
Ref.Nr.: BH 24478

Take the next step and send us your resume along with a daytime phone number where we can reach you.

Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens, and current work-permit holders for Switzerland.

We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application.

As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.