Incident Management & Application Monitoring Consultant – vacancy for our Luxembourg based client in the Banking sector.

Your tasks:

• Own the end-to-end incident lifecycle, including logging, categorisation, prioritisation, escalation, resolution, closure, and post-incident review.
• Design and improve service management processes in line with ITIL v3/v4 best practice, with a focus on responsiveness and business alignment.
• Implement and maintain effective major incident procedures, including war-room coordination, bridging, and stakeholder communications.
• Develop clear, timely incident updates and executive reports for business and senior management.
• Build and enhance monitoring and observability across applications, integrations, batch jobs, and downstream outputs.
• Support trend analysis, dashboards, and automation to reduce recurring issues and improve operational transparency.

Your experience/knowledge:

• Strong background in incident management within a complex technology environment, ideally in banking or financial services.
• Good understanding of ITIL-based processes, major incident handling, and service-level management.
• Experience with application monitoring, observability, or APM tools such as Dynatrace, Datadog, AppDynamics, or Splunk.
• Ability to analyse integrations, batch processing, file exchanges, and downstream output controls.
• Language skills: fluent English

Your soft skills:

• Excellent communication skills with the ability to adapt messages to technical and non-technical audiences.
• Strong attention to detail and calm decision-making under pressure.
• Proactive, collaborative, and solution-oriented approach.

Location: Luxembourg
Work setting: Hybrid
Sector: Banking
Start: ASAP
Duration: 7 months
Workload: 100%
Ref.Nr.: BH 24481

Take the next step and send us your resume along with a daytime phone number where we can reach you.

Due to Luxembourg work permit restrictions, we can only consider applications from Luxembourg  nationals, EU citizens, and current work-permit holders for Luxembourg.

We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application.

As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Luxembourg work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client. 

This job advertisement was prepared with the assistance of AI technology and has undergone human review and approval.