Customer Experience Manager vacancy for our Glattpark based client in the Telco sector.

Your tasks:

• Map end-to-end customer journeys and identify gaps using Agile or Waterfall methodologies.
• Redesign and implement innovative business processes to enhance customer satisfaction.
• Document and analyse business rules, work instructions, and create business cases based on deep data analysis.
• Serve as the primary contact for Customer Service topics, offering support on requirements, processes, and impacts on customer experience.
• Represent the customer's voice within the organisation and collaborate cross-functionally with Product Managers, PMs, trainers, developers, and testers.
• Lead User Acceptance Testing (UAT) and business validations to ensure solutions meet business needs and customer expectations.

Your experience/knowledge:

• At least 5 years' experience in Business Analysis or Process/Project Management, preferably within telecommunications.
• Proven experience working with Agile and/or Waterfall methodologies.
• Strong focus on customer experience and process improvement with a digital-first mindset.
• Excellent analytical skills and the ability to translate complex information into clear written requirements.
• Language skills: English

Your soft skills:

• Excellent communication, storytelling, and organisational skills.
• Proactive, solution-oriented mindset and adaptability to changing business needs.
• Strong teamwork and interpersonal skills, able to engage both technical and business audiences effectively.

Location: Glattpark, Switzerland
Work setting: Hybrid
Sector: Telco
Start: ASAP
Duration: 9 months
Workload: 100%
Ref.Nr.: BH 24317

Take the next step and send us your resume along with a daytime phone number where we can reach you.

Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens, and current work-permit holders for Switzerland.

We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application.

As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.

This job advertisement was prepared with the assistance of AI technology and has undergone human review and approval.

Every application is reviewed personally by our recruiting team – no AI-based screening is used in our selection process.