IT Avaloq Service Support vacancy for our Luxembourg based client in the Banking sector.

Your tasks:

• Act as the technical escalation point for 1st line support regarding Avaloq-related incidents and service disruptions.
• Investigate failed interfaces, queue build-ups, or reconciliation mismatches using logs, database traces, and monitoring tools.
• Perform routine health checks on Avaloq components and maintain recovery guides, SOPs, and runbooks.
• Recommend and implement improvements to system resilience and mean time to repair.
• Propose and contribute to long-term solutions that reduce ticket volumes and prevent recurrence.

Your experience/knowledge:

• Bachelor’s degree in Computer Science, Information Technology, or equivalent qualification.
• 3–5 years of experience in second line IT support, ideally within private banking or wealth management.
• In-depth technical knowledge of Avaloq; knowledge of messaging systems (IBM MQ, Solace, or similar) an advantage.
• Familiarity with ITIL processes – Incident, Problem, Change, and Event Management.
• Language skills: fluent English

Your soft skills:

• Strong analytical mindset with a structured problem-solving approach.
• Ability to remain calm and decisive under pressure, especially during critical outages.
• Ownership-driven with high reliability and precision.

Location: Luxembourg
Work setting: Hybrid
Sector: Banking
Start: ASAP
Duration: 12 months
Workload: 100%
Ref.Nr.: BH 24199

Take the next step and send us your resume along with a daytime phone number where we can reach you.

Due to Luxembourg work permit restrictions, we can only consider applications from Luxembourg nationals, EU citizens, and current work-permit holders for Luxembourg.

We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application.

As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Luxembourg work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client. 

This job advertisement was prepared with the assistance of AI technology and has undergone human review and approval.