Service Delivery Manager

Switzerland / Permanent

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    Service Delivery Manager vacancy for a globally operating Zug based company in the commodity trading sector.


    Your tasks:

    • Overseeing the deployment and patching process
    • Being responsible for the backlog of requests as well as managing prioritization in collaboration with Product Owner and key business stakeholders
    • Cooperating with the Scrum Master and technical teams to groom, estimate, and plan backlog for upcoming sprints and releases
    • Assuring compliance to the change management process  
    • Acting as point of contact between business stakeholders, business analysts, developers, and QA
    • Coordinating with the IT delivery teams to ensure quality gate criteria is met at each gate


    Your experience/knowledge:

    • Familiarity with working in the commodity trading, finance, or accounting business sectors
    • A thorough understanding of IT development and deployment technologies and processes
    • Well-versed with ticketing tools like Jira as well as knowhow of Agile methodologies like Scrum
    • Academic degree or equivalent education along with Scrum Master or Product Owner certification


    Your soft skills:

    • Excellent communication skills at different levels in the company
    • Proactive team player with strong organizational abilities



    Location:              Zug, Switzerland
    Sector:                 Commodity Trading
    Start:                    ASAP
    Duration:              Permanent
    Ref.Nr.:                 BH19126



    Take the next step and send us your CV and contact phone number on which we can reach you during working hours.

    Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland.

    Ukrainian refugees are welcome, we will support you all the way.

    By applying, you agree to the storage and processing of your data for the application process. We strictly comply with the applicable data protection laws.

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