Customer Service Expert – SAP SD – vacancy for our Rotkreuz based client in the IT sector.

Your tasks:

• Supporting the coordination and execution of User Acceptance Testing (UAT) activities for the Customer Service function.
• Collaborating with global and local stakeholders to define and validate test scenarios, scripts, and acceptance criteria.
• Validating SAP system functionality against business requirements, including integration points with SCM and Finance.
• Identifying, documenting, and escalating defects or gaps in functionality, and supporting resolution tracking.
• Representing Customer Service in daily UAT stand-ups and defect triage meetings.

Your experience/knowledge:

• Strong knowledge and background in SAP.
• Experience as an administrative professional with a hands-on mindset.
• Proven ability to work in a customer service environment.
• Experience in testing and validation processes.
• Language skills: Fluent in English; German is a plus.

Your soft skills:

• Excellent communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively in a team environment.

Location: Rotkreuz, Switzerland
Work setting: Hybrid
Sector: IT
Start: ASAP
Duration: 6 months +
Workload: 100%
Ref.Nr.: BH 23290

Take the next step and send a resume along with a daytime phone number where the company can reach you.

Due to Swiss work permit restrictions, only applications from Swiss nationals, EU citizens, and current work-permit holders for Switzerland will be considered.

Applications are welcomed from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in the application.

As per client requirements, information about marital status, nationality, date of birth, and a valid Swiss work permit is needed. For applicants with disabilities, potential solutions can be explored with the end client.